Basic Plan to Pro plan is not reflecting in the account

[Abhishikta]

Why can't the support center upgrade my "basic plan" to the "Zoom One Pro Annual". The payment has been done for more than a week now. 

Very frustrating! 

[Mr_Zoomtastic]

Hi @Abhishikta,

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



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