BILLLING

Hi Sundayoj,

Good day!

You can create a billing ticket for this. Just click on this link and sign-in using your Zoom credentials. Once signed-in there's a "Create Case" button that you can click. For the request type, kindly make sure you choose "Billing & Account Management", put all the details of your concern and hit "Submit" when you're done. Once the ticket is created, our Billing specialist will reach-out to further assist. 

Thank you.

Hi Sundayoj,

Good day,

can you please share the ticket number with us?

Thank you.

BIL0527138

Hello

I am yet to receive any response about my issues

Please what is the update 

Below is the message i got in my mail. am yet to receive any report about my issues. you keep telling me the same thing. I was charge double, all i need is my refund. my subcription will expire on February 16, and i needed to get get another subcirption until this issues is resolve. ALL I NEED IS A REFUND

"I’m sorry to hear you haven’t heard from anyone yet after you’ve created the ticket. Often, we are experiencing a high volume of support requests, which has resulted in longer wait times for ticket assignment. But, we want to assure you that we are working diligently to address each ticket as quickly as possible. Upon checking, your ticket is already assigned to a resource. He reached-out to you this morning and shared his initial findings and has also requested for you to send him pieces of information for him to be able to check it further. Thank you for your patience."