Assistance Needed: Unable to Access Primary Zoom Account Due to Education Form | Community
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November 6, 2024
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Assistance Needed: Unable to Access Primary Zoom Account Due to Education Form

  • November 6, 2024
  • 3 replies
  • 0 views

Hello Zoom Support Team,

I am experiencing an issue with my primary Zoom account. When I try to log in, I am redirected to an "Education Data Collection" form, asking for organization information. My account was intended for personal use, so I believe it may have been mistakenly set up as an education or business account.

Since I cannot access my account to adjust these settings or contact support, I am reaching out through a secondary Zoom account. Could you please assist in resetting my primary account to a personal account, or help me bypass the Education form?

    Best answer by MGSR

    Hello @kaveesha007,

    Welcome to the Zoom Community! We're glad to have you here.

    You can check out this article on Troubleshooting accidentally clicked Educator account.

    Thank you and have a good day! 

    3 replies

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    November 8, 2024

    Hello @kaveesha007,

    Welcome to the Zoom Community! We're glad to have you here.

    You can check out this article on Troubleshooting accidentally clicked Educator account.

    Thank you and have a good day! 

    MGSR
    Community Manager
    Community Manager
    November 18, 2024

    Hi @kaveesha007!

    Did you see the previous response?
    If it has resolved your inquiry, please press Accept as Solution.

    If you need further assistance, please let us know.

    Have a great day!

    MGSR
    Community Manager
    Community Manager
    November 22, 2024

    Hi @kaveesha007!

    Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

    If you need further assistance, please let us know.

    Have a fantastic day!