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Amount Deducted but No Up gradation of Plan

1stForexStock
Newcomer
Newcomer

‎2023-11-04 02:41 PM

i have already submitted my issue but still my issue is not resolved and i am facing big loss because of this. i already paid my PRO subscription fee of 14.99$ and the amount was deducted from my bank account (see attachment) but still my plan is on basic and i am facing loss because of it. resolve my issue on urgent basis or else i'll file a complain against your company.

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-11-08 10:32 AM - edited ‎2023-11-08 10:32 AM

Hi  @1stForexStock 

 

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic 

 

If you still need help, please submit a request to Zoom Billing using the form found here.

 

 

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