Adding contacts

[MsJill]

I have a basic account.  I have added two contacts, but in trying to add more I am running into problems.  Some of my contacts report they do not get an email. Some of them clicked the Zoom link I sent but kept getting an error message saying "cannot use this link to add friends". What do I do to resolve this?

[Rupert]

Hi @MsJill 

Just some maybes:

If your contacts already have a Zoom account, they might receive the contact request in their Zoom client - rather than by email.

If your contacts have a Zoom account that is part of an organization, their policies might not allow them to connect to external contacts. 

https://support.zoom.us/hc/en-us/articles/360056768612-How-to-use-Zoom-Chat#adding-or-inviting-an-ex...