Overview

The account owner or admin can change an account member's password through User Management.

If a user has entered an incorrect password too many times, their account may be locked. You can also unlock it for them on the Zoom web portal.

Note: You cannot change the password for the account owner, account admins, or Zoom Rooms. They will need to reset their own password.

This article covers:

• Changing a user's password
• Unlocking a user's account

Prerequisites

• Account owner or admin privileges

Changing a user's password

To change a user's password:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation panel, click User Management then Users.
3. Click the email address of the user who needs their password changed.
4. Find the Sign-in Password section, then click Edit. 
5. Enter the new password twice, ensuring that it meets the password requirements.
6. Click Save Changes.
   You will be notified that changing the password will sign you out of all devices. Click OK to confirm.

Unlocking a user's account

To unlock a user's account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation panel, click User Management then Users.
3. Click Unlock next to the email address of the user who has locked their account.
   Their account will now be unlocked and you can change their password or they can reset their password at Zoom's Forgot your password? page.