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Account is disabled

alribaktiwira
Newcomer
Newcomer

Hello, I got some trouble with my account. They said the account is disabled, can i got some help?

2 REPLIES 2

crchan123
Zoom Employee
Zoom Employee

Hi @alribaktiwira, welcome to the Zoom Community! For assistance with a disabled account, please contact the admin of your account or, if you are the admin on the account, please reach out to our support team here.

willjoe2442
Explorer
Explorer

If a user has entered an incorrect password too many times, their account may be locked. You can also unlock it for them on the Zoom web portal. Note: You cannot change the password for the account owner, account admins, or Zoom Rooms. They will need to reset their own password.

 

 

Regards,

Will