Account connected to former coworker

Forum|Forum|2 years ago
April 28, 2023
1 reply
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Hi,

We have two Zoom-accounts at my company. They are both being billed to me. One of them were managed by a coworker that not longer work here.

Before he left he gave me the sign in to the Zoom account, with his email and password. Now I need to sign in to get the billing info but Zoom asks me about the verification code - that is being sent to his email (that no longer exist). How do I get around this? Need help ASAP.

Regards,

Angelica

Account Access

R

rn-zm

Community Manager

Hi @aecka I think the previous account holder will need to open a ticket at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 and select the Account Management Request Type to ask to have their email changed to yours.