cancel
Showing results for 
Search instead for 
Did you mean: 

Account access

sjackman123
Listener

I have had a basic Zoom account for years.  Recently, a Zoom One Pro plan for a non-profit I work with was transferred to my email account.  I thought I had followed all the steps.  When I log into Zoom I see that the One Pro plan is there with correct billing information.  However, when I go to schedule a meeting it is only using the basic 40 minute session.

 

Help please

1 ACCEPTED SOLUTION

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @sjackman123 

 

This Zoom Support article may help: Troubleshooting paid account showing as basic. If you still need assistance, please submit a request to Zoom Billing here.

View solution in original post

1 REPLY 1

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @sjackman123 

 

This Zoom Support article may help: Troubleshooting paid account showing as basic. If you still need assistance, please submit a request to Zoom Billing here.