Account access

[sjackman123]

I have had a basic Zoom account for years.  Recently, a Zoom One Pro plan for a non-profit I work with was transferred to my email account.  I thought I had followed all the steps.  When I log into Zoom I see that the One Pro plan is there with correct billing information.  However, when I go to schedule a meeting it is only using the basic 40 minute session.

Help please

[S_K · Accepted solution]

Hi @sjackman123 

This Zoom Support article may help: Troubleshooting paid account showing as basic. If you still need assistance, please submit a request to Zoom Billing here.