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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Access to recordings after membership ends

yairshtul
Newcomer
Newcomer

‎2024-07-21 01:15 PM

hi,

I am writing to inquire about access to my previously recorded sessions. I was a paid subscriber to the service and completed a payment . However, after completing the payment, I was unable to access my recorded sessions.

I would like to know if it is possible to regain access to these recordings without purchasing a new monthly subscription. I am also wondering if all the recordings are still saved on your servers, and I simply do not have access to them at this time.

Thank you all

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Bri
Community Moderator | Employee
Community Moderator | Employee

‎2024-07-22 11:11 AM

Hi there, @yairshtul 👋 Cloud recordings are set to delete after 30 days when you downgrade your subscription to a free account. Do you happen to know if you resubscribed within the 30-day window? 

 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058550  


Bri
Zoom Community Team
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