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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

About auto-renewal & automatic card payment

heeyeon
Newcomer
Newcomer

‎2022-12-02 08:14 PM - last edited on ‎2023-03-24 02:16 PM by Community Moderator | Employee

Dear Manager,

I applied for a Zoom Premium account this year.

The school where I am currently working has paid for it.

I am writing this message to avoid auto-renewal.

I won’t be able to pay with the same credit card next year because I'm working at a different school.

In addition, permission from the school principal is required to use the Zoom Premium account.

Therefore, please take measures to prevent automatic card payment.

My ID is ***********.

After handling the issue, please message me.

Thank you.

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1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-12-04 02:14 PM

Hi, @heeyeon. Thank you for visiting the Zoom Community to seek support. Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Ray -- check out the GoodClix website.
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