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Abo_Lizenzverlängerung failed?

Sarah2710
Newcomer
Newcomer

‎2023-05-03 11:53 PM

My subscription was automatically renewed at the end of 2022 with a charge on the credit card. I have not used Zoom so far and now had to realize that only the basics are stored in my Zoom account, i.e. a maximum of 40 minutes of chats. I do not understand, how can I change this?

Mein Abo wurde Ende 2022 automatisch verlängert mit Abbuchung auf der Kreditkarte. Ich habe Zoom bislang nicht genutzt und musste jetzt feststellen, dass in meinem Zoom Account nur die Basics hinterlegt sind, also maximal 40 Minuten Chats. Das verstehe ich nicht, wie kann ich das ändern?

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-09 01:18 PM

Hi @Sarah2710! Im not sure if I am following your discussion, are you trying to renew your Zoom subscription? Suggest looking into the Knowledge Base for Upgrading to a paid account, if you haven't already! 🙂

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
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