cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

ACH Payment Option

ShonCommGov23
Newcomer
Newcomer

‎2023-06-02 08:27 AM

I am having difficulty changing the "payment method" in "Billing Information" to an annual automatic payment from my "ACH." The only payment options I can choose from are Credit Card, Pay Pal, and Google Pay. The "Edit" option is not there. 

 

Also, I just signed up and am using the free basic account, but I want to upgrade to zoom pro.  

 

Has anyone resolved this? I tried contacting customer service. 

0 Likes
1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-06-02 08:40 PM

Hi @ShonCommGov23, thank you for your contribution and welcome to our Zoom Community!

 

The ACH option will only be available if your account is eligible for ACH. If ACH is not an option, contacting our billing support for dedicated assistance is the way to go! If possible, they will help set up your account, and then you can proceed through the following steps to set up your ACH payment: https://support.zoom.us/hc/en-us/articles/207278166-Zoom-payment-methods#h_01GJH6VF3B0YJFKFYPN33KWXH...

 

I hope this helps!

Carla,
Zoom Community Team

 

Please click Accept as Solution if you found this reply helpful. Thank you!

 

 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes