ACCOUNT IS THERE BUT ZOOM SYSTEM CAN'T "FIND" IT // AUDIO ISSUE REMAINS | Community
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W
Newcomer
Wihelmina99
Newcomer
July 29, 2023
Question

ACCOUNT IS THERE BUT ZOOM SYSTEM CAN'T "FIND" IT // AUDIO ISSUE REMAINS

  • July 29, 2023
  • 1 reply
  • 0 views

I am on a Zoom free account.  I do not participate in enough Zoom meetings to justify $15/month.

 

I did as advised earlier, and re-loaded Zoom's software, and unplugged the speakers and re-plugged the speakers back in.  Then I went on a Zoom meeting and my speakers didn't work.  Very embarrassing.  The meeting host did not provide a call in number.  I was one of 5 participants.

 

I have time today to try to fix this.  I tried to get help by calling 1.888.799.9666, but unfortunately, my account codes (Meeting ID and Host Key) are unrecognizable to Zoom's phone system.   

 

If a free account cannot receive phone support - how can a community forum resolve issues on an account that is not recognized by Zoom's systems?

 

The voicemail prompts only say that Zoom's system cannot find my Meeting ID and Host Keys when I am staring right at them on the screen.  So I can't figure out how to get to a screen to test my speaker's performance - BEFORE I am in the next Zoom meeting.

 

* * And then when I tried to attach my screenshots, they were rejected because I refuse to move off of .doc formats that everyone can open.  Wow. * * 

1 reply

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
July 31, 2023

@Wihelmina99,

 

 If you would please just indicate exactly what assistance you’d like, I’ll attempt to help you here. 

    W
    Newcomer
    Wihelmina99Author
    Newcomer
    August 13, 2023

    That was so cool.  Thank you so much for the description on Alt + Tab use.  It was like the day I learned about ctrl + c and ctrl + v!!

     

    Here's the deal.  I need to get to Zoom Settings while NOT on a call.  This is the problem.  While under pressure on calls when my speakers won't work, and the organizers have not provided a call in number...,

    this is NOT the time to be figuring out speaker issues.:)))))))  And I never had them before because I have only used call in numbers with Zoom.  I bet my speakers have never worked.

     

    Even though I have set up a Zoom account, and am logged in on my PC Windows7 - I cannot figure out from the any of the multiple screens, how to get from the the basic Zoom home page, to a place where I can work on my audio settings and this issue.

     

    I don't know if I have to set up a fake call with just myself to be able to get to Settings?  That seems really mean on the part of the website designers... to put the customer through that twisted logic with an uncertain outcome because it is so weird?  I've spent time in website  End User Interface development so that just seems illogical.

     

    I would be grateful for any advice on how to find Zoom Settings while NOT on an active call. 

    BEST!!!

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