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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

2FA nor recovery code

Xap0827
Newcomer
Newcomer

‎2024-08-27 01:17 PM

I have a basic account (with another email id) and set up 2FA without knowing authantification app was required，and nor I have recovery code, please help　ｍｅ　ｔｏ　ｓｉｇｎ　ｉｎ! Thank you

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Xap0827
Newcomer
Newcomer

‎2024-08-27 08:40 PM

I have a basic account and just downloaded the latest zoom version. I inadvertently set up 2FA and cannot find where the Zoom authenticator code is being sent although I have Microsoft and Google Authenticator apps.  Also I cannot find a Recovery Code for the account and I cannot submit a ticket for support because it is only a basic account.  The only way I could get into THIS Community was to set up a new Zoom free basic account (WITHOUT 2FA) with a different email account which is not ideal going forward as it is not the email account I use most of the time.  HELP!!!

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