안녕하세요, Zoom 고객센터 담당자님.
저는 *********** 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.
해당 결제는 2025년 5월 10일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.
계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.
필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.
감사합니다.
Hi @hangeullim ,
I understand you’d like a refund for the recent automatic renewal of your subscription. As outlined in Zoom’s Terms of Service, our subscription fees are non-refundable once processed. Before purchasing, the following information is displayed in the online cart:
Recurring plans will auto-renew using the payment method on file that you use today and can access and update from zoom.us/billing. You will be charged each period of renewal until you cancel. You can cancel by navigating to zoom.us/billing and clicking 'Cancel Subscription'. You may request cancellation up until the day before auto-renewal for it to go into effect.
See Canceling your subscription for cancellation instructions. Your account will remain active until the end of the current billing cycle.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
