구독

[김수진]

갱신 당일에 pro를 더 저렴한 요금제로 변경했습니다. 그 후 전혀 사용하지 않았고 오늘 저녁 7시에 제가 회의 참가자로 이용할 예정입니다.

그런데 Pro 요금제에 대한 해지 후 금전적 해결이 이루어지지 않았어요. 확인 부탁합니다.

[S_K · Accepted solution]

Hello @김수진 

Cancellations become effective as of your next renewal date. Per Zoom's Terms of Service, payments are non-cancelable and non-refundable.

"12.2 Non-Cancelable and Non-Refundable Charges. You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form."

I'm sorry this wasn't the answer you were hoping for. If you need further assistance, please reach out to Billing by chat or ticket.