Zoom scheduler invites dont have the cancel or reschedule links

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Hi fellow community members,

I’m experiencing an issue where individuals booking meetings with me via the Zoom scheduler are not receiving the cancel or reschedule link in their confirmation emails, all other pertinent details are there.

any suggestions to remediate this.

Thank you for your help!

Settings & Configuration

K

KhatC

Employee

Hi @fivestepsthree! The "include cancel and reschedule links to notifications" might be disabled in your booking page(s). To enable this, go to Zoom Scheduler, click the gear icon (More Actions), then select Edit. Navigate to Notifications then scroll down to Cancellation Policy and click > to expand. Check the box for the cancel/reschedule links then click Finish to save.

I hope this helps!

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MGSR

Community Manager

Hi @fivestepsthree!

Did you see the previous response from @KhatC?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

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F

fivestepsthreeAuthor

Explorer

Hi, unfortunately, that is not the issue.

The link to cancel or reschedule in the invitation is missing.
I have tried creating a meeting using an alternate email address and an alternate phone number even I don’t get the link at the bottom for rescheduling or canceling the meeting..

is there a way the link can be provided in the SMS?

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fivestepsthreeAuthor

Explorer

Thanks for the suggestion however that is not the case that was the first thing that I had checked and it is unable for the Scheduler.

Would appreciateAny other suggestions anyone else has.

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