Zoom Scheduler features unavailable for some user

Hi all,

I have a user who has limited options in Zoom Scheduler, as you can see in image 1. Myself and others have more features available within the Scheduler, as shown in image 2. I have confirmed that we all have the exact same 'Zoom Workplace Enterprise Plus' license. I would like to know if there is something that needs to be enabled in the admin portal specifically for this user?

Third image shows all licenses and features for the user in question and this is the same for all others.

Thanks