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Explorer
June 27, 2024
Question

New Zoom Desktop Interface is Frustrating

Why don't yopu make the upgrade to the new Zoom interface an option the user can specify when it will take place?   The previsous interface was perfect for my needs, and when in a hurry to schedule a new meeting I am met with an interfweace that I now have to learn all over again.

 

I figured it out, but I must say I find the older interface design more lelgant and efficine.  Your giving me features I don't care about.

 

And I love Zoom... It is so much more reliable than any other video conferencing platform.

 

Just thought you should know All knowing and all wise Zoom

 

33 replies

Newcomer
January 18, 2025

I have been using Zoom for years. Today I went to sechedule a meeting and everything is upside down. I PAY a year fee to use zoom and today I couldn't add my contacts!! Where autofill used to fill in the email addresses for my atendees that did not happen today. I HATE THIS NEW INTERFACE. 

And to top it off you want to charge me to use a scheduler!!!! WHAT???? I use this tool to meet with family members once a week. That's it! I already pay too much for this service but I was willing to pay the extra so that my sibs and I could stay connected. BUT THIS IS RIDICULOUS.

I WANT A REFUND!!!! And yet I don't see anyeay to contact someone. Please let me know how to get in touch. I did not pay for this ridiculous upgrade so I am returning it!

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Newcomer
March 5, 2025

I agree, It is so cluttered and confusing and clumbsy. I just keep going back to teams now 😞 Why do people like to application???

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Newcomer
May 3, 2025

Absolutely! There are timeless pieces of wisdom that many overlook today. Remember, “If it ain't broke, don't fix it” and “Keep it simple.” These sayings remind us of the beauty in simplicity and the importance of maintaining what works.

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Newcomer
May 13, 2025

The new interface is TERRIBLE... they took a wonderful thing and ruined it. They should at least let you go back to a simpler interface.

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Newcomer
June 4, 2025

I love the description of how it’s “intuitive.” From my perspective, I need none of it and wonder if there’s a way to revert to the previous version for our meeting. Thanks for inflicting this on us.

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Newcomer
June 4, 2025

The new chat interface is far from “intuitive.” The surprise introduction of the feature kind of ignores what your users want. An option to revert to the previous version should be provided ASAP. 
It was simple, uncluttered, and intuitive. KISS!

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Newcomer
July 22, 2025

I've been trying to log in for a meeting -- waiting till the last minute, of course -- and am now totally befuddled by the interface.  And I have 25+ years in IT.

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Newcomer
October 20, 2025

The new Zoom interface is absolutely hopeless and extremely annoying. I've just spent ages trying and failing to find out about people who have registered for a meeting - and that's just one of the problems with it. Looking for another meeting platform ...

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New Member
October 4, 2026

This is a perfect example on why most users HATE technology. I teach in an MBA program and use zoom for meetings with students and to record videos for classes.  I spent 90 minutes to get my meeting settings back to where they were previously. Then discovered that the new configuration would not capture the PP when I shared my screen. Am two hours into trying to resolve this, so far without success. Have emailed students that there will be no videos this week because of Zoom’s new interface. Glad to see that I am not alone in thinking this is absolutely insane. 

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New Member
October 6, 2026

I don’t know if anyone from Zoom is reading this, but you should.  Your website is effectively garbage for my uses now.  Whoever thought any of this was a good idea is obviously NOT a user of the product and is just trying to sell unnecessary and UNWANTED AI nonsense.  I am an educator who uses Zoom EVERYDAY and has since the onset of the pandemic.  I am seriously reconsidering offering my classes through this technology anymore after this redesign.  I will absolutely be looking into alternatives.  Nice work, Zoom!

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