Question
Zoom Rooms Alerts and Issue Reporting Discrepancies
Hi Zoom Friends!
Context:
We have a few hundred Zoom Rooms that my team monitors for issues and that we act quickly to repair if they are hardware or network related. When a Zoom Room has an Issue, it triggers an Alert which my team receives via a Slack integration. We currently export a report of all Zoom Alerts to an outside data warehouse to do additional analysis on our system.
Problem/Questions:
We see a higher number of Alerts in our exported report than we do in our Zoom Dashboards across the same time period and room selection.
- Why might there be a discrepancy between the number of Alerts that we see in the exported report compared to the number that we see in our Zoom Rooms Dashboard?
- Does Zoom Dashboard auto filter some alerts?
- If Zoom Does auto filter some Alerts, where can we see and adjust these filters so we can understand the delta in our data?