Trying to setup a Zoom Room Device with a Room Calender Resource in Exchange online.Instruction says – create service account with license and permission to the resource account (room):Before you can add a calendar service for Zoom Rooms, an Office 365 administrator must create a dedicated service account user in Office 365 for the integration, create or locate a calendar resource for each Zoom Room, and then configure the dedicated service account user and the calendar resources for either impersonation or delegate accessservice account user must be a licensed user in Office 365 with a mailboxBut why the service account, why not use the resource account directly? Not sure what I am missing.

J

Jeen_T

Newcomer

Question

Zoom Room needs Service Account M365

Forum|Forum|3 years ago
January 4, 2023
2 replies
14 views

Trying to setup a Zoom Room Device with a Room Calender Resource in Exchange online.

Instruction says – create service account with license and permission to the resource account (room):

Before you can add a calendar service for Zoom Rooms, an Office 365 administrator must create a dedicated service account user in Office 365 for the integration, create or locate a calendar resource for each Zoom Room, and then configure the dedicated service account user and the calendar resources for either impersonation or delegate access
service account user must be a licensed user in Office 365 with a mailbox

But why the service account, why not use the resource account directly? Not sure what I am missing.

J

Jameswalter

Newcomer

Office 365 admin to add the calendar service to Zoom
Sign in to the Zoom web portal.
In the navigation menu, click Room Management then Calendar Integration.
Under Calendar Integration, click Add a Calendar Service.
In the Select a Calendar Service window, select Office 365.

P

PaulHargrove

Partner

When you have multiple Zoom Rooms then you only need one (O365 licensed) service account with as many (unlicensed) room resource accounts as you need.

If you only have one Zoom Room, then you could use the same account, but I'd plan for the future...