Zoom 3rd party conferencing support

Forum|Forum|3 years ago
March 18, 2022
1 reply
3 views

Hello,
I am working on getting the zoom 3rd party conferencing support setup with our zoom rooms. We are a google workspace shop and we are using iPads as zoom room controllers.
We'd like to have an outside organization have the ability to add our zoom room as a guest in their Teams/Webex/BlueJeans/etc meeting invitation and for that meeting to show up on our iPad.
We have the "Support 3rd party conferencing dial-in for Zoom Rooms" setting enabled in our rooms.
We are pulling the resource email from the google admin portal and adding this as a guest in the meeting but we are not seeing the meeting come up in the resource calendar or zoom room.

Any ideas on what we could be missing here?

References:
https://support.zoom.us/hc/en-us/articles/360057044571-Enabling-or-disabling-Microsoft-Teams-Direct-Guest-Join
https://support.zoom.us/hc/en-us/articles/360001163206-Joining-a-third-party-meeting-from-a-Zoom-Room

Thanks!

Ohkawa

Community Champion | Customer

Hi, ericm

I am experiencing the same phenomenon.

It seems to be a bug and will be fixed.
For the time being, the following workaround is available
If you enable the Room Meeting ID in the Meeting tab of the Room Settings, the calendar will display correctly.

E

ericmAuthor

Newcomer

Hi Ohkawa,
Thank you for the reply. We have this setting already enabled but it looks like there are no changes to the issue we are having.
Are you currently able to add a zoom room email address to a non-zoom meeting and it shows up on your zoom room controller?

Thanks!

Ohkawa

Community Champion | Customer

Hi, ericm

Yes,

The invited meeting schedule will appear in the controller.
However, if it is a meeting that ZoomRooms cannot participate in (e.g., Google Meet), the schedule will only be displayed, but the join icon will not appear.

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