Virtual Receptionist

Forum|Forum|4 years ago
September 10, 2021
4 replies
3 views

Is there any documentation on what the logic is when there are multiple recipients for a Kiosk? If for example all 4 recipients are online and green, will it call the first name entered in the portal? Is it completely random? If a recipient is on another Zoom call, will the virtual receptionist still try to call through and the recipient has to choose whether to answer the new video call request or not? Looking for any kind of documentation around the logic of a multi-recipient setup and how to coach these recipients on how to set their status to manage the answering tree better. TIA

Ohkawa

Community Champion | Customer

Hi, SteveO620

We had the same question and tested it out!
It seems that the first name entered in the portal is called.
We heard that there have been requests to be able to call the four people entered in the portal at the same time, so let's wait and see if this is improved in the near future.
For the time being, the first registrant's account allows him/her to sign in to three devices (PC, tablet, and phone) and receive calls in three locations. This is not inherently a good thing, but we think it's unavoidable.

SteveO620Author

Newcomer

Seems like the "Video Engagement Center" is going to be Zoom's answer to this. Beta in November and GA in Jan 2022. The ability to really manage it as a video call center. Would still be great to know what the logic is on this included feature, though as it sounds like the Video Engagement Center may be an upsell.

P

peterbrown

Newcomer

Hi Steve and Ohkawa,

This is really interesting. We're an advice organisation, and have been running a trial using DTENs and Zoom Rooms in kiosk mode, with the equipment in various community centres. Our sticking point is precisely the lack of 'call queue' functionality as we need to integrate calls from these devices into a wider queue to resource them properly. We made a feature request in August, and it sounds like this may be what we've been waiting for. Can you point me to where I'd find out more about this?

Peter

Ohkawa

Community Champion | Customer

Hi, Peter

I heard "follow the Zoom blog".

Zoom Blog

I follow Release Notes – Zoom Support

, because I want to know as soon as possible.

J

jbass

Newcomer

Being able to configure a kiosk button to join a meeting would be great for something like a new employee orientation, training or a webinar.

TwitchedOut

Newcomer

I have a random question, I am setting up the Virtual Receptionist and on the Kiosk tab I don't see a action button and whenever I save it says "Please configure the receptionist in order to save" How do I do that? Do I have to have zoom phone feature to use virtual receptionist?