Join external MS Teams calls from Zoom Rooms | Community
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Newcomer
theo2021
Newcomer
February 2, 2022
Question

Join external MS Teams calls from Zoom Rooms

  • February 2, 2022
  • 2 replies
  • 5 views

We use Zoom with our Google Workspace calendaring, and we have a few zoom rooms powered by Mac Minis.

 

We dont use/have MS Teams or o365 calendaring, but we occasionally get MS Teams invites from externals that we'd like to be able to take in our zoom rooms. 

 

I've already enabled Microsoft Teams Direct Guest Join for our account per this article: https://support.zoom.us/hc/en-us/articles/360057044571-Microsoft-Teams-Direct-Guest-Join But I am having trouble getting invites sent to zoom rooms.

 

When accepting a MS Teams invite from an external address, it is added to my Google calendar, but I am unable directly add Zoom Rooms to that calendar invite.  Clicking to add a room gets an error "do not have permission to add rooms". If I manually look up a Google resource calendar email address (messy long address) and add it as a guest via that email address (rather than as a room) it doesnt save the invited guest  and I've confirmed the Google room calendar also doesnt receive the invite.

 

If I forward the meeting invite back to myself, or duplicate it, so i have full edit access, i can invite rooms both by adding the room, or inviting long resource email address, and it appears on the room's Google calendar. However on the room controller there is no join option created.  If I click "add a zoom meeting" to this invite, it adds a zoom meeting join link on the controller, but it is totally separate from the MS teams meeting.

 

The "description" field of the Google meeting does include a link like:

Click here to join the meeting<https://teams.live.com/meet/################## >

 

Has anyone gotten this to work?

    2 replies

    Ohkawa
    Community Champion | Customer
    Ohkawa
    Community Champion | Customer
    February 6, 2022

    Hi,  theo2021

     

    Do you  add a calendar to the Room？

     

    T
    Newcomer
    theo2021Author
    Newcomer
    February 8, 2022

    Yes all our rooms have calendars attached. We are able to invite rooms and use them for regular zoom calls. We are just unable to get MS Teams calls working.

    Ohkawa
    Community Champion | Customer
    Ohkawa
    Community Champion | Customer
    February 8, 2022

    Hi, theo2021

    Try updating the Zoom Rooms app to the latest version, and if that doesn't solve the problem, it may be a glitch and you can create a web ticket for support.
    https://support.zoom.us/hc/en-us/requests/new

     

    *About Zoom technical support
    https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

     

    E
    Newcomer
    ericm
    Newcomer
    May 11, 2022

    Were you able to find a solution for this?

    T
    Newcomer
    theo2021Author
    Newcomer
    May 11, 2022

    I had a lot of back and forth with Zoom support and in the end the final hurdle was something really simple in our case, MS Teams zoom room support does not work with "free" microsoft accounts. So even though hotmail.com/live.com etc MS Teams accounts work and behave seemingly identically to corporate MS Teams accounts, and are able to send invites with the meeting links as you'd expect, Zoom Rooms just can't read the meeting links when it comes from a free account. 

     

    Once I stopped trying to test with my free accounts and tried the functionality with external invites that utilized corporate MS Teams accounts, it worked with these steps:

    • When  you accept the external MS Teams invite you should see that it includes a meeting URL: Click here to join the meeting<https://teams.live.com/meet/################## > . However since this is an external invite you can't smoothly invite your zoom room to it.

    • Create a new meeting on your calendar and invite your Zoom Room. Copy the MS Teams meeting invite information (the MS Teams meeting URL) into your meeting invite. The invited room will attempt to read the MS Teams URL and allow you to join from the room. When you join from the room, the MS Teams host will have to admit the room into the Teams meeting.

    E
    Newcomer
    ericm
    Newcomer
    May 11, 2022

    Thanks for the info Theo. 
    Have you had any success inviting long resource email address from an external source? 
    We are trying to find a more seamless way to add a Teams meeting to a zoom room rather than duplicating the meeting or creating a new one and copy/pasting the meeting links.

    Thanks,

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