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L
Newcomer
LoJoh
Newcomer
October 7, 2021
Question

Zoom Phone incoming calls disabling keyboard/typing

  • October 7, 2021
  • 6 replies
  • 0 views

Hi, 

 

Our zoom phone system went live last week, so we are still in adjustment period. Several users have mentioned that if they are typing in a document/email etc.  and then receive an incoming phone call, Zoom "steals" the keyboard and they have to click back into their other application to continue to type. 

 

We tried turning off keyboard shortcuts user by user and testing some incoming calls but that had no effect - typing was still interrupted each time a call popped up on screen. Does anyone know if this is a setting that we can turn off? Or just a minor annoyance we have to deal with?

 

Thanks!

-Lauren

 

      6 replies

      R
      Employee
      RajanB
      Employee
      October 10, 2021

      Hi Lauren

      I've tested in my computer & I do not have the same issue. Can you please provide more details?

      - Zoom software version

      - Operating Platform ( Windows or Mac)

      A
      Anonymous
      November 19, 2024

      Three years later... Still the same hijacking of typing when an incoming call comes in. There are 5 people in my call group and I'm busy typing an email, but STOP... an incoming call ... Can't type anymore. I have to click to ignore the incoming call to let the other 4 people take care of it then flip back to the window where I was typing and try to continue. So frustrating.

        V
        Newcomer
        vamendola
        Newcomer
        November 20, 2025

        SAME! Absolutely hate this. Happened while I was typing this comment even!  Trash.

        M
        Newcomer
        Marciep
        Newcomer
        September 23, 2022

        We have the same problem has anyone found a solution for this?

          T
          Newcomer
          tcrumrine
          Newcomer
          March 13, 2023

          I would like to also point out that when you are on a call, and another call comes in, it rings in your ear (loudly). 

          I have the setting to send it to voice mail, but it doesn't work. 

            B
            Newcomer
            barg
            Newcomer
            November 7, 2023

            i am facing the same issue and still have not found a solution for that

              B
              Newcomer
              bradfordp
              Newcomer
              March 15, 2024

              So a year after this question and no answer. Zoom is not a great phone option if it can't be customized to simply NOT take over what I'm doing on my computer. I'll answer the phone when ready, not because zoom stops all processing on my machine. Like basic setting stuff here billion dollar company zoom should easily be able to resolve. D-

               

                A
                Anonymous
                November 21, 2025

                @vamendola The solution is you need to have you Admin or you need to call Zoom and request the functionality of being able to select a particular Notifications setting to be visible in your user(s) Settings menu. Settings > Notifications & Sounds > Notifications: 'Alert me but allow me to continue my current activity'

                 

                This solution was explained in this forum post on October 2023: https://community.zoom.com/t5/Zoom-Phone-System/How-to-Stop-Zoom-Phone-Call-From-Taking-Focus/m-p/143502#M7354

                 

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