Using Multiple Desk Phones? | Community
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M
Newcomer
morganmsm
Newcomer
March 1, 2022
Question

Using Multiple Desk Phones?

  • March 1, 2022
  • 3 replies
  • 1 view

Hi everyone!

 

Does anyone know anything about being able to pick up phone calls from multiple desk phones in the office? I am not referring to group calls or conference calls, however we are having a  hard time picking up phone calls from different phones in our office. Please let me know if you can help! Thank you!

    3 replies

    B
    Community Champion | Employee
    BrentG-ZP
    Community Champion | Employee
    March 1, 2022

    Yes, you can have multiple phones associated to a user at one time. I would check the Phone System Management > Logs > and you can see inbound calls coming in and what devices are ringing.

     

    Please provide the logs or additional details if you are still having issues.

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    March 1, 2022

    Hi Morgan!

     

    Do you mean when someone else’s phone rings, you would like to answer the call from your phone? 

    H
    Employee
    HuckFinn-ZP
    Employee
    March 1, 2022

    Hi Morgan,

    We do have a feature called Group Call Pickup. This feature provides the ability for members to pick up inbound calls for a member of the same group without the need to access that member’s desk phone or Zoom client. 

    Here is the link on how to set it up.

    https://support.zoom.us/hc/en-us/articles/360060107472-Setting-up-and-using-group-call-pickup

     

    Hope this helps,

    Rome

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