Hi,
We operate with a receptionist that answers all calls and then transfers. No one ever received calls directly. Are we required to set up phone numbers for each employee, or can we just have a main line? If optional, pro/cons of doing it either way?
You are not required to assign a phone number to all of your users with the following implications:
For users with Basic License only, they can receive transferred call from the receptionist but they will not be able to call out(only internally with extension to extension dialing). For users with a calling plans, they can receive transferred call from Receptionist but to call out, they need to use a DID as their outbound caller ID(i.e Main company number set under Phone system Management>Phones>assigned, Site Auto Reception DID, Call Queue DID- as long as user is a member of the call queue)
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