Mark voicemail as unread - call queues | Community
Skip to main content
Muffler
Newcomer
Muffler
Newcomer
November 11, 2021
Question

Mark voicemail as unread - call queues

  • November 11, 2021
  • 3 replies
  • 0 views

Hi

 

We’re porting across our numbers this month and finishing configuring the system this week. 

Most users will have their own voicemails as well as access to at least one call queue and it’s respective voicemail. 

 

I can foresee an issue where somebody will read a voicemail not meant for them, and it would be preferable if they can mark that voicemail as unread.  


Is it possible, and if not, how do we submit a feature request?

 

Thanks

      3 replies

      ChrisO
      Participant
      ChrisO
      Participant
      November 11, 2021

      As far as I know, there is currently no option to mark as unread. You submit the feature request/suggestion here.

        FORE-Craig
        Specialist
        FORE-Craig
        Specialist
        November 11, 2021

        Hi!

         

        It is not presently an option to reset voicemails to an Unread status. My company works in a similar fashion to yours, it sounds. I would suggest that the person who "takes action" on the voicemail message for the Call Queue or Auto Receptionist be the person to delete it, that way everyone else will know when they see a message (read or unread), action has not taken place and follow-up is still required. This works for us.

         

        Craig

          Muffler
          Newcomer
          MufflerAuthor
          Newcomer
          November 11, 2021

          We had a similar discussion today. It’s possibly a better way in some ways: an enforced house-keeping. I think I’ll submit a request too though. 🙂

           

          Thanks both for taking the time to comment. 

            ChrisO
            Participant
            ChrisO
            Participant
            November 11, 2021

            Does your company have a ticketing system that could be leveraged? For our high volume call ques we forward the voicemails to an email that auto generates tickets and whoever gets the ticket can assign it to the intended individual.

              Kev
              Community Champion | Employee
              Kev
              Community Champion | Employee
              November 11, 2021

              Hi @Muffler! Just adding to the previous two answers, a possible workaround is to enable voicemail email notifications which can include an MP3 file of the voicemails: https://support.zoom.us/hc/en-us/articles/360062520191-Changing-email-notification-settings

               

              Using your corporate email system, you can forward these to a shared email inbox  and manage voicemails that way. Hope that helps!

              Terms & ConditionsAccessibility statement
              Copyright © Zoom Communications, Inc. All rights reserved.