Changing the recording options for end user

Hello,

I'm a Zoom phone pro user, i have i small company of just 2 people (it's a medical office).

I find totally unecessary that end users have to choose to "listen the message", "save the message" or "record another message" after already has recorded a message...

Also because, once i use the system in Italian, i find very annoying the male voice used (i find it totally aggressive, not adapted to a healthcare context).

Is there any possibility of deleting this last choice for end users or at least change the message or the voice used for this?

Thank you,