Changing Contacts View in Zoom Workplace App

Question

Not sure where to ask this, but:

The Contacts tab in the Zoom app looks/works notably differently for me and my coworker. We both have Zoom Workplace, by the way.

On my Contacts tab, the folders on the left are dropdown lists; if I click a folder it drops down a list of all the contacts in the folder, and if I click a name it populates the profile information in the center of the screen.

However, on my coworker's Contacts tab, the folders on the left are selectable, instead of being dropdown lists, and if you click on a folder the center of the screen populates with a multi-column list of all the contacts in that folder. Clicking on a contact there then shows the profile information.

I can't find any indication anywhere of how to switch between these two views. Where can I find that option?

James Lee · Answer

This “feature” is located in “Phone” - “Settings” section of your account on https://zoom.us
You need to scroll down and find the “Zoom Assistant - Phone” section.. right after intercom.
Sliding the slider to the right turns the contacts from drop-down to folder+right side details.

YOU MUST HAVE A PRO ACCOUNT.

Now this is an excellent way to view groups - see all their statuses in one shot - and we need it badly for 300 users. NO WAY we are going to add on nearly $4000 dollars of expense for a simple contact view.

The mere fact that Zoom hid this feature behind the Pro Account cost - and told NO ONE about it really sucks.

Zoom - take this out of PRO and put it back into Basic.

Changing Contacts View in Zoom Workplace App

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