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Newcomer
PJ610
Newcomer
July 1, 2022
Question

Cannot send a text messages

  • July 1, 2022
  • 1 reply
  • 1 view

I cannot send text messages to external phone numbers unrelated to the Zoom client. I do not know why. Anyone else working in my organization can do it, and I have a problem (screenshot). The settings are the same as for all of them. Does anyone have any idea what could be causing this?

1 reply

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
July 3, 2022

It’s possible your admin has turned off SMS messages for you. You might review and forward this Zoom Support article on setting SMS:

https://support.zoom.us/hc/en-us/articles/360054631031-Setting-up-SMS

It’s possible they have turned off SMS for the number assigned to you. Your Admin should review at Admin -> Phone System Management -> Users & Rooms and click in your name, then look on the Policy tab for the SMS setting:

 

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