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adw_adw
Newcomer
March 13, 2025
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Campaign Rejection

  • March 13, 2025
  • 1 reply
  • 15 views

Hello - I purchased a Zoom phone to make calls, and send SMS when coaching with clients. Not exactly a "campaign" one can say. My two questions please -

 

1. My "brand" is approved and active. Do I still need to submit a 10DLC campaign just to send messages?

 

2. I previously submitted a campaign which got rejected for the following reason. The abbreviations make it difficult to understand what is being said. Can you please explain what they are trying to say. Thank you!

 

"Upstream CNP declined sharing request for campaign CPBEAES. Explanation: Webform requires TN; update CTA/missing disclaimer. Please include Message Frequency, Data Rates, Help, and Stop disclaimer with the webform."

Best answer by Vinnie

Hello @adw_adw 
Yes, absolutely; take a look to this article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059336 

 

My advise is to be patience when registering a Campaign; I think we all have been there (and still are) and at times it can be frustrating. I put the answer into CoPilot (you can use chapGTP if you prefer) asking help explaining what was in there and also asking help to to draft a response, and I got what is shown below;

⚠️The regulatory entity just want to make sure you won't abuse the SMS capabilities sending SPAM, etc, and that you are putting the "mechanism" in place to stop sending messages to people don't want it, etc.

 

Webform Update for Campaign CPBEAES

Telephone Number (TN): Please include a field for users to enter their telephone number.

Updated Call-to-Action (CTA): Ensure the CTA is clear and compelling. For example: "Sign up now to receive exclusive updates and offers!"

Disclaimers:

  1. Message Frequency: "You will receive up to 4 messages per month."

  2. Data Rates: "Message and data rates may apply."

  3. Help: "For help, text HELP to [shortcode]."

  4. Stop: "To stop receiving messages, text STOP to [shortcode]."

 

If this helped you clarify further or resolved, please don't forget to mark as "Accept as Solution"

 

Vinnie.

 

1 reply

Vinnie
Community Champion | Customer
VinnieAnswer
Community Champion | Customer
March 14, 2025

Hello @adw_adw 
Yes, absolutely; take a look to this article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059336 

 

My advise is to be patience when registering a Campaign; I think we all have been there (and still are) and at times it can be frustrating. I put the answer into CoPilot (you can use chapGTP if you prefer) asking help explaining what was in there and also asking help to to draft a response, and I got what is shown below;

⚠️The regulatory entity just want to make sure you won't abuse the SMS capabilities sending SPAM, etc, and that you are putting the "mechanism" in place to stop sending messages to people don't want it, etc.

 

Webform Update for Campaign CPBEAES

Telephone Number (TN): Please include a field for users to enter their telephone number.

Updated Call-to-Action (CTA): Ensure the CTA is clear and compelling. For example: "Sign up now to receive exclusive updates and offers!"

Disclaimers:

  1. Message Frequency: "You will receive up to 4 messages per month."

  2. Data Rates: "Message and data rates may apply."

  3. Help: "For help, text HELP to [shortcode]."

  4. Stop: "To stop receiving messages, text STOP to [shortcode]."

 

If this helped you clarify further or resolved, please don't forget to mark as "Accept as Solution"

 

Vinnie.

 

A
Newcomer
adw_adwAuthor
Newcomer
March 14, 2025

Thank you Vinnie, I appreciate your notes. I will try them out, resubmit and share how it goes..

    Vinnie
    Community Champion | Customer
    Vinnie
    Community Champion | Customer
    March 14, 2025

    We have all been there, just be patience; I am confident you will get this up and running in no time...well, sometimes getting the Campaign final approval can be a bit sluggish, but you know what I mean.

     

    Jut another note: There might be different types of campaign; make sure you are choosing the one that reflects your use case.

     

    Vinnie

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