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Address Book Creation

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I am trying to create a shared address book for my company in Zoom. When I look up how to do that, it says to click "Contact Center Management" in the navigation menu but I don't see that anywhere. Can that have been updated to be called something else?

FORE-CraigAnswer

Expert

hi @abaker621

You can add External Contacts on the Zoom web portal under Admin > Phone System Management > Company Info > Account Settings > External Contacts. https://zoom.us/pbx/page/telephone/settings#/settings/external-contacts?page_number=1&page_size=15

Additionally, you can create a Shared Contact List of Internal Zoom Users and External Contacts (set in the previous step) under Admin > User Management > Contacts > Shared Contact Lists

https://zoom.us/account/contacts?tab=assign

Note that the Shared Contact Lists do not appear presently on Zoom Phone Appliances, and external contacts do not appear on standard desk phones.

I hope that helps!

FORE-CraigAnswer

Expert

hi @abaker621

You can add External Contacts on the Zoom web portal under Admin > Phone System Management > Company Info > Account Settings > External Contacts. https://zoom.us/pbx/page/telephone/settings#/settings/external-contacts?page_number=1&page_size=15

Additionally, you can create a Shared Contact List of Internal Zoom Users and External Contacts (set in the previous step) under Admin > User Management > Contacts > Shared Contact Lists

https://zoom.us/account/contacts?tab=assign

Note that the Shared Contact Lists do not appear presently on Zoom Phone Appliances, and external contacts do not appear on standard desk phones.

I hope that helps!

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abaker621Author

Explorer

Thank you!

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FORE-Craig

Expert

Hi @abaker621

You're welcome! If this answered your question, please click Accept as Solution next to my previous reply. Thank you!

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Dstickler

Newcomer

Mr. FORE-Craig,

Thank you for your many solutions in this community for Zoom. I am wondering if you can help me with an add on question specific to phone contacts.

We have a moderate number of external contacts we want to share with our entire company and also a large group of other contacts that we need to secure access to a select group of zoom users (primarily to provide a name to go with number for inbound calls and sms). We have 6 system locations. Is there only one external contacts list to use as a source for shared lists across all of them? Is access to the external list inherently restricted?

Appreciate any insight you can share. Thank you again for contributing your knowledge!

Doug

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