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M
Newcomer
Meg11
Newcomer
July 23, 2024
Question

Account Inactive?

  • July 23, 2024
  • 2 replies
  • 3 views

I am the sole user on this account (have a basic license). 

 

I am getting a notification that says the account is inactive and to contact the admin - I cannot make calls. I am the owner and there isn't an Admin as far as I know. I am the only one on there. 

 

Any help on how to fix this would be immensely appreciated!

    2 replies

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    July 24, 2024

    hi meg11,

     

    Please see the two zoom support articles below.  As the account owner, you have the same rights as account admin.

     

    The error code is the last 3 digits of the code you see in the error notification. For example, if you see the error notification Call failed (code: 2202404), the error code is 404.

    If you are receiving Zoom Phone error 403: Your account is inactive. Please contact admin., this means that there might be a problem with your account license or calling plan.

    Contact your Company Zoom Phone admin for help. The admin may need to assign a Zoom Phone license or calling plan.

    Zoom Phone error 403: Your account is inactive

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069738

     

    Recovering a disabled, inactive, or locked account

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058532

     

    Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

     

    thanks,  eliot

     

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    July 24, 2024

    hi meg11,

     

    are you trying to make outgoing calls with zoom phone?

    do you have a zoom phone calling plan such as us/canada unlimited?

    https://zoom.us/pricing/zoom-phone

    if you have a zoom phone calling plan, assign that calling plan to yourself.

     

    zoom web portal - sign in

    admin->phone system management->users & rooms->click on your user and assign the calling plan.

    please see screen shot.

     

    did you respond to the email from zoom to activate your account?

     

    please also see zoom support article - getting started with phone. this article covers both admin and user users.

    https://support.zoom.com/hc/en/getting-started-with-phone?id=zoom_phone_guide

     

    thanks,  eliot

    M
    Newcomer
    Meg11Author
    Newcomer
    July 24, 2024

    Thanks Eliot! 

     

    I did reply to the activation email and was given a number and a pin. 

     

    When I go to assign the license., it is already assigned to me. I tried unassinging it and reassigning it but no change unfortunately. 

     

     

    M
    Newcomer
    Meg11Author
    Newcomer
    July 24, 2024

    Hi Eliot, 

     

    Thanks so much for the response and advice! 

     

    I have followed both of those pages but neither seem to work. 

     

    I only signed up a few days ago and initially I was able to make a few calls. Now, on the Zoom desktop app when I try to make a call it say "Your account is inactive. Please contact the admin" without an error code. 

     

    When I log into my account on the web, it says it is active. There's only one basic license assigned to me, and that's where I'm stuck!

     

    Anything else I can do before I just end my license and look for another provider?

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