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R
Newcomer
Runbir
Newcomer
September 13, 2021
Question

Zoom keeps signing me out

  • September 13, 2021
  • 2 replies
  • 3 views

Hello, Team

I go to the zoom website and sign in and click stay logged in, but the next I go to the zoom website it shows I am signed out.

    2 replies

    R
    Community Manager
    rn-zm
    Community Manager
    September 13, 2021

    Hey @Runbir, this will help you understand the 'Stay Signed In' status 

    • Stay Signed In is selected, the account keeps sign-in for 90 days if the cookie is not deleted.
    • Stay Signed In is not selected, you'll stay signed in for 2 hours if the browser is not closed. If it's closed, you'll be logged out. 

    If 'Stay Signed In' is checked and you're still being logged out, check your browser settings and see if your cookies are being cleared based on a specific action or time.

      R
      Community Manager
      rn-zm
      Community Manager
      August 4, 2023

      Hi @UsmanAI7310 are you having this issue? Could you try the following to see if this helps?

       

      1. Login in as Owner or Admin of the account and go to Advanced\Security https://zoom.us/account/setting/security and check if Session duration is enabled. If session duration is enabled, this maybe what is causing the automatic logout.

       

      2. IF not, suggest going to Profile https://zoom.us/profile. Scroll down to the Sign In section and click on “Sign-out from all devices”.

      a. re-sign in to the Zoom application, and let me know if that helps! 

       

        J
        Newcomer
        jclark5000
        Newcomer
        May 29, 2025

        I have taken all of these steps, and to no avail. Zoom keeps signing me out of my paid account consistently. HOW CAN THIS BE ADDRESSED? I left a message on this thread nine months ago, and Zoom tech has offered no response, no suggestion.

          K
          Newcomer
          Kyriiahn
          Newcomer
          October 29, 2021

          I have this problem too.  It only started a few weeks ago - before that, all was fine. Stay signed in is definitely checked, but if I am away from it for even an hour, it logs me out. This is driving me crazy.  I do not have cookies being cleared. Please provide more useful help.

            U
            Newcomer
            UsmanAI7310
            Newcomer
            August 4, 2023

            so did this ever get solved?

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