Zoom crashes immediately upon joining meeting.

Seems I found the cause and I have got a solution.
On the weekend, I updated NVIDIA Game Ready Driver. On Monday, I already couldn't join any Zoom meeting or check audio settings. Seems that driver did something bad.
I used free Driver Updater to check what state all audio drivers are and updated them. That fixed the issue with Zoom for me.
Hope it will help others too.🙂

Hi @dsdsd 

I am glad you found your solution and thank you for the feedback

John

Hi community members! 

Our engineering team has released a fix for this issue in the 6.4.0 version of the Zoom app.

Please update your app and let me know if that resolves the issue for you.

Great advice! Keeping drivers up to date is essential for smooth performance—especially with audio apps like Zoom. Looking forward to the Mac instructions too!

Had the same problem, tried updating drivers and the app multiple times, restarting, basically everything there is online. For me it was a camera issue but you might have the same luck with audio.
I went to my device manager - HP HD camera (you could try audio) - properties - driver - update driver - browse on computer (not search automatic) - let me pick from a list on my computer - i chose the oldest version to revert back to (it was from 2021) - computer restart - zoom didn't crash for the first time in months. 

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@capperson wrote:

I am running Windows 11. Everytime I try to join a meeting on the desktop app, the meeting will open, ask if I want to join with computer audio, and when I click to join it crashes the window, loads the window again a second time, and then crashes. WHen I try to join again, it says that I am already in a meeting and asks to close it. I am also unable to join via web browser before updating to the most recent version. I have done an uninstall and done a clean install with CleanZoom. I have tried both the 64 and 32 bit versions and neither work.

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@capperson wrote:

I am running Windows 11. Everytime I try to join a meeting on the desktop app, the meeting will open, ask if I want to join with computer audio, and when I click to join it crashes the window, loads the window again a second time, and then crashes. WHen I try to join again, it says that I am already in a meeting and asks to close it. I am also unable to join via web browser before updating to the most recent version. I have done an uninstall and done a clean install with CleanZoom. I have tried both the 64 and 32 bit versions and neither work.

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Good tip 👍 Rolling back drivers instead of updating sometimes fixes stubborn issues. Glad it worked for you!