zoom crash

Forum|Forum|3 years ago
January 25, 2022
3 replies
0 views

My Zoom client crashes when clicking on Audio settings. It also crashes when connecting to a meeting, when i click connect with computer mic then crashed

My PC uses a Ryzen 5 5600x GTX 1660, Windows 11, mic and webcam connected.

Please help me to fix this problem, i want can use zoom client to online study

A

alexander9

Newcomer

I am having the same issue with different specs. did you find a solution?

G

garyy21Author

Newcomer

no, i waiting have people teach me how to fix😵

G

garyy21Author

Newcomer

I was able to further narrow down the problem, but haven't found a solution yet.

i think is AMD cpu issue 🤔 🤔

M

mmpdg

Newcomer

This has been continuously happening for about 3 weeks. Uninstalled and re-installed twice.
Narrowed down the problem to my Plantronics GameCom headset. What's going on here?
Win 7
Intel i7

T

TSENick

Community Champion | Employee

Hi There!

I see @mmpdg is experiencing an issue with a Plantronics headset, if you have a Plantronics headset as well it may be worth uninstalling the desktop app and reinstalling an old version. I have seen this resolve the issue for others for now.

Version 5.8.7 seems to work with the headsets still. You can get it from one of the links below. (Use 64 bit if you aren't sure which to pick)

32-bit: https://zoom.us/client/5.8.7.2058/ZoomInstaller.exe
64-bit: https://zoom.us/client/5.8.7.2058/ZoomInstaller.exe?archType=x64

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded