Zoom captions not showing up on recorded video

Hi, @amathew94 --

You might have searched for "captions for recordings"... and that's what I did first too, with no results.  Then I substituted "transcription" for "caption"... ta-da! 

Take a look at this Zoom Support article on transcriptions for cloud recordings:

https://support.zoom.us/hc/en-us/articles/115004794983-Audio-transcription-for-cloud-recordings 

Hopefully something in there unlocks the secret for you.  Seems like clicking a CC button should do the trick.

Hi, I am having a similar problem but the solution provided does not work for me I am afraid as I need to embed the closed captions as the subtitles before sending out a recording. The auto-transcription does not understand the speaker's accent or speech pattern and produces gobbledygook. I have therefore typed closed captions live and saved both the video recording and the closed caption file. 

The video has then been trimmed and I have edited the closed caption file to match. I can re-play the video myself and manually add the correct subtitle file but need to send out the video complete with subtitles - I don't want the audience to have to manually add the subtitles themselves.

Can anyone please advise on how to save the subtitles to the video once added?

Many thanks.

I was having the same problem.  Turns out you have to choose "Record to the Cloud" in order to see the captioning in the video.  I had been recording locally on my computer and captions were not showing.

I had this issue with a locally recorded meeting when played in Windows Media Player, but when I opened with VLC it recognized the captions. Hopefully that helps