Zoom Account Invitations

Forum|Forum|4 years ago
September 21, 2021
3 replies
10 views

Hi,

I would like to edit the invitation email that is sent to users in our tenant. We are a university and all employees and currently-enrolled students are provisioned licensed accounts and sent an email requesting that they activate their Zoom account. Unfortunately, not everyone reads or understands the email instructions. I would like to make it a little easier to understand. Does anyone know if it can be edited, and if so, where can I accomplish this?

Best,

Cindy

Best answer by jschnell

If you have a custom vanity URL applied then you should have access to apply custom branding settings, including the email templates, this page has some useful in on getting started https://support.zoom.us/hc/en-us/articles/201363233-Customizing-branding-settings-for-your-vanity-URL

J

jschnellAnswer

Newcomer

If you have a custom vanity URL applied then you should have access to apply custom branding settings, including the email templates, this page has some useful in on getting started https://support.zoom.us/hc/en-us/articles/201363233-Customizing-branding-settings-for-your-vanity-URL

C

cesaylorAuthor

Newcomer

@jschnell I believe this is going to be the solution for us. We do have a vanity URL, so I plan to review the email template you refer to above this afternoon. Many thanks! 🙂

Rupert

Community Champion | Customer

Hi @cesaylor

You could also just send your own personal email to your invitees, after you have sent the automated one, with instructions using your own language - and direct your users ultimately to look at the email from Zoom and click the link there. The personal touch!

Hope this helps.

Rupert

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cesaylorAuthor

Newcomer

Thanks Rupert. We are already doing this, but it does not seem to translate to all our users as well as we would like, especially 14K students.

Rupert

Community Champion | Customer

@cesaylor

It can be a challenge to get large numbers of people to follow instructions, all in the same way.

This is true of any system implementation (talking with 20 years of experience).

I would generally do something like this in several passes. Try the blanket approach first. Keep track of who has not followed instructions, then try another approach - a different style. method, time. Keep iterating until you get everyone.

Emailing everyone alone, even over and over, won't ever get everyone. There will always be some outliers, which will be more labor intensive than others to complete.