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Windows 11 Sound issue Zoom 5.11.1

Forum|Forum|3 years ago
July 6, 2022
22 replies
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I was working with a customer who had a brand new Dell XPS 15 9520. They are experiencing a problem with audio as follows:

1. Audio works completely fine (mic and speakers) outside of Zoom

2. When joining a Zoom meeting through their Outlook calendar, Zoom seems to disable the audio devices altogether. Zoom says that it is unable to detect audio devices and to switch to another device. This issue persists after the meeting has ended and then the PC will not play any audio. The sound devices are still listed in the device manager.

3. When the PC is rebooted, the audio comes back. When starting a meeting from the Zoom desktop client, the problem does not occur. This seems to only occur when the meeting is joined via invite link on an Outlook calendar.

For troubleshooting:

1. Reinstalled Zoom desktop client and Zoom Outlook plugin from zoom.us

2. Uninstalled NVIDIA audio driver

3. Installed realtek audio driver 6.0.9285.1 from dell.com/support.

I have not seen this issue on any Windows 10 device that I support, only this Windows 11 system. Has anyone experienced something similar?

Best answer by kschne29

Thanks again so much Brandon. I called Dell support today and we were able (so far) to solve the problem. Here's how we did it, in case anyone else encounters the same problem:

here’s how we fixed it::

Control panel
Search: sound
Click manage audio devices
Select speakers and then click “properties”
Click on the advanced tab
Then under “signal enhancements” – uncheck “enable audio enhancements”
Hit apply

Will update this post if the fix doesn't hold, but hopefully this will work for anyone else too.

Show previous replies

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CrowFan

Newcomer

I found a solution by calling a Live person in the Dell Helpline. My laptop came with preloaded software called WAVE MaxxAudio Pro. Once I opened it and turned off the Microphone remove noise button it worked. Could talk, sing, and play ukuele just fine. Dell should tell people to adjust this! That was the solution!

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BjornLinden

Newcomer

Hi and thanks for the solution. Lenovo Yoga Slim 7 Pro-14IHU5 O Laptop (ideapad) - Type 82NH

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carfen

Newcomer

Yes, it's intermittent on Windows 11 and very frustrating. I have to go to my Windows 7 laptop to get decent audio.

A

AP2023

Newcomer

Same problem with my new Dell inspiron Windows 11. Zoom does not pick up audio from my keyboard, only my voice. Zoom works perfectly on my old Dell windows 7. Tried all kinds of ways to resolve it, now paying Dell service support to get it looked into, as the rep said it seems to be a Zoom software issue.

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sms27yahoo

Newcomer

I started having issues with zoom audio shortly after updating to Windows 11. First it was when I switched in and out of breakout rooms and then every time I would log in, the audio connections were not recognzed, even though they work perfectly fine outside of zoom. After a week of troubleshooting from my workplace, I contacted microsoft and reverted to windows 10. All the audio issues vanished. Microsoft needs to do a lot more testing before releasing a product that does not work well with zoom and other apps. I spent almost two weeks struggling to teach my class online because of this. Get out of windows 11 if you are having audio issues.

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FinnEnglish

Newcomer

I'm having the same issues, not on my end but with two students both of whom use Mac so it seems to be an issue with the onboard mic which is having the audio processed by Apple iOS and so the Zoom settings are useless. Either the students need to go into settings and change some things around (annoying and faffy) or Zoom can change the way it takes in the audio from the mic - i.e. without any audio processing. Seems like it's an issue that Zoom has caused, given it was working largely fine before recent updates....

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Raj7

Newcomer

I have a new windows 11 laptop and my version of Zoom is 5.14.8 (16213). Youtube music work on it's own but when zoom is on sound doesn't comes up. So i cannot share background music and testing speakers doesn't work either. I have tried all of troubleshooting. Please help. Thanks.

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CrowFan

Newcomer

My issue was related to my new Dell laptop. Dell come preloaded with a software called WAVE. If you go to WAVE you set the setting to Noise suppression off, and experiment with the other settings. Hope this helps!

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Raj7

Newcomer

Hello CrowfFan, thanks for taking the time to reply. I have tried your advice but sadly didn't work.

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Frank_TB

Community Champion | Customer

Hello,

Check if your driver / software or Windows has any kind of noise suppression, Acoustic Echo Cancellation feature or Noise Cancellation. If found, please turn it off.

This will conflict with Zoom 's own noise suppression and cause issue with your sound during Zoom meetings.

I believe Windows 10 and Windows 11 come with in-built Noise Cancellation features.

In Windows it may be found somewhere like Control Panel> Hardware and Sound> Recording > Properties> Enhancements> Noise Suppression or Noise Cancellation

It may be somewhere else., keep looking. Please consult the manufacturer of the computer for the instructions for your sound hardware and drivers.

Please share your success process for others.

Regards

If my reply helped, don't forget to click the accept as solution button!

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AP2023

Newcomer

Thank you, I think the 'musicians sound enabled' had to be turned on. It is by default turned off. That helped with my zoom audio, at least for conversations. I have to see if it helps with the problem of not being able to hear my keyboard in the background. I'll report back.

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