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September 17, 2022
Question

video problem on webinar

  • September 17, 2022
  • 2 replies
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only audio option is on for participents but not video.. how can I fix this?

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Community Super Champion | Customer
    September 17, 2022

    Hi, @Bharatsajwan,

     

    If you are a Webinar, there are two tabs in the Participants window.  One is for Panelists, who must be invited to participate, and can speak, show their camera video, and do such things like Screen Share, etc.  The other tab is for Attendees, who do not initially have any speaking or camera video capabilities.  The Host can invite an Attendee to unmute and speak, but does not have the capability to permit an Attendee to turn on their camera.

     

    If, perhaps, you want to have an Attendee speak and display their camera, you could invite them to become a Panelist:

    Once they finish with their question or discussion, you can use the "Change Role to Attendee" menu item in the Panelist view.

    Newcomer
    May 20, 2024

    Is this still the case, we would like to be able to take audio and video questions from the Atendees without them being promoted to panelists as there is firstly a bit of a delay in the promotion and then they can see the other people in the meeting which we don't want them to be able to (unless there is an option for this we are missing)

     

    does events give us any alternate options to achieve this?

     

    cheers

     

    Tim

    Ray_Harwood
    Community Super Champion | Customer
    Community Super Champion | Customer
    May 20, 2024

    Welcome to the Zoom Community, @TimEast.

     

    There is no option in a Webinar to allow attendees to show their video – other than promoting them to Panelist. You can enable individual attendees to speak with audio, but not show their camera video.

     

    See the How to manage attendees section in this Zoom Support article:

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063276

    … specifically the Allow to talk entry.

    Newcomer
    May 21, 2024

    Thanks for this, i thought this was the case 

     

    Do you know if there is a setting that prevents panellists from seeing who else is in the meeting?