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Video Auto-framing glitch?

Forum|Forum|2 months ago
January 7, 2026
8 replies
663 views

Hi,

I have video auto-framing toggled off, but it continues to do it no matter what. I have checked my camera on the laptop separately and there is no auto-framing happening, just through zoom...anyone else? Every support I find just tells me to choose to turn it off and I have, it's just not working.

Thank you,

Deanna

Video

Best answer by Frank_TB

Hello,

The most likely cause of this if you are a Mac user is a built in Apple feature called Center Stage that auto frames your camera.

Here is a link to a Zoom support article that explains how to disable Apple’s Center stage feature;

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066897

Regards,

jrmagno

Employee

I tried the auto framing in my end it is currently working and no issue in disabling it.

Please make sure that it is disabled in the settings of your Zoom Workplace App.

Click on your small profile picture located at the top right corner > settings> video and & effects > Auto framing

During the meeting> click on the arrow up beside the Video Icon located at the lower left corner > auto frame video

N

Nolan Matura

Newcomer

I did this and it is still not working

A

Ahsan sahab

Newcomer

I also did this its realy helpful.

bstrelko

Community Champion | Customer

@Deanna3 , can you please let us know the exact make/model of camera you are using?

Can you also provide the version of Zoom and OS you are running, so we can better assist?

L

Lauren175

Newcomer

I am having the same issue:

Zoom Version: 6.7.2 (72191)

and Mac OS Tahoe 26.2 (25C56)

storyhub

Community Super Champion | Customer

Your Mac OS is doing the auto-framing. Check your center stage.

L

LeaDu

Newcomer

I’m having the same issue, quite frustrating.

I have checked that it is turned off in settings of Zoom workplace App and turned off during the meeting.

Zoom Workplace 6.7.2 (72191)

Mac OS Tahoe 26.2

F

Frank_TBAnswer

Community Champion | Customer

Hello,

The most likely cause of this if you are a Mac user is a built in Apple feature called Center Stage that auto frames your camera.

Here is a link to a Zoom support article that explains how to disable Apple’s Center stage feature;

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066897

Regards,

M

Megan Freshley

New Member

I’ve been having the same problem, and this solved it. Thank you!

K

KeithKoolau

Newcomer

I had a similar issue but found a different fix. I’m using Zoom Workplace on a Macbook Pro M5 running Tahoe OS 26.2 and Zoom version 6.7.5. I could turn auto framing on or off but it still auto-framed. very annoying. When first joining a meeting there was a message to connect my iPhone to use the camera and I always just closed the popup. I finally clicked OK. The iPhone is now on the list of available cameras but now the auto framing control works regardless of which camera is selected. It auto frames when on and does not when off.

ExpertswhoJohn

Community Super Champion | Customer

Mac centre stage is great when you want it and annoying when you dont.

D

David Allen Capital

New Member

I’m having the same issue. Toggled autoframe off, and did same on my phone and laptop...it is only happening on Zoom.

ExpertswhoJohn

Community Super Champion | Customer

Please dont forget that other apps will autoframe.

I have to keep an eye on my mac’s that all have a similar feature

Please like and mark as the solution if this helps

All the best

John Drinkwater

Zoom Community Super Champion.

Zoom Developer Champion

Community Champions are not paid to provide this support and have no access to customer settings or data. I am not personally an employee of Zoom

tom cary

Newcomer

You're not the only one experiencing this. Sometimes Zoom settings don't update correctly even after toggling the option off.

A few things that helped in my case:

• Try restarting Zoom completely after turning auto-framing off.
• Check if your camera software or laptop manufacturer app has its own auto-framing or tracking feature enabled.
• Make sure your Zoom app is updated to the latest version, as some earlier versions had bugs with camera settings.
• You can also try switching the camera off and on again in Zoom settings to force it to refresh.

If it still happens, it might be worth signing out of Zoom and back in or reinstalling the app. Curious if anyone else found a more permanent fix.

ExpertswhoJohn

Community Super Champion | Customer

@tom cary ,

you are right. The new camera framing function is very new and I dont think it has settled down in how it should work for all

Please like and mark as the solution if this helps

All the best

John Drinkwater

Zoom Community Super Champion.

Zoom Developer Champion

Community Champions are not paid to provide this support and have no access to customer settings or data. I am not personally an employee of Zoom

https://www.linkedin.com/in/johndrinkwaterlordzoom/
See my latest content. events, live and prerecorded to showcase features
https://lordzoom.com/go/hub
I run many events and upload most on my channel.
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