Using 2019 Macbook Intel with Ventura OS & no filters or studio effects | Community
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dzrtdwlr83
Newcomer
November 15, 2022
Question

Using 2019 Macbook Intel with Ventura OS & no filters or studio effects

  • November 15, 2022
  • 2 replies
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Just bought a new laptop and had my first Zoom meeting with it yesterday. Backgrounds were easy to set up but then I wanted to re-activate the Filters and Studio Effects I've been using for several years. They're gone!! And, when the software attempts to install updates, there is a fail error -- I think the number is 10004. I've already checked to be sure that Zoom is allowed access to the Downloads folder and it is.

I just installed Ventura. Is Zoom not up to speed?

2 replies

CarlaA
Community Manager
CarlaA
Community Manager
November 28, 2022

Hi @dzrtdwlr83, thank you for your contribution to the Zoom community! We are so happy to have you here.. 

Devices running macOS 13 Ventura beta 5 or higher with Zoom desktop client versions 5.11.6 - 5.12.0 may encounter this error when updating the desktop client. To resolve the issue, visit the Download Center and manually install the newest version of the desktop client. 

 

https://support.zoom.us/hc/en-us/articles/5719888320269-Zoom-error-code-10004

 

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

    R
    Community Manager
    rn-zm
    Community Manager
    March 21, 2023

     Hey @CarlaA if you are receiving Error Code 10004, please look into the following KB article to resolve the Zoom error code 10004 and let me know if that resolves your issue. Thanks! 

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