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Explorer
AmyI
Explorer
June 9, 2024
Solved

Upcoming Meeting Reminder Notification

I used to receive desktop notices, but recently they stopped showing up.  I've tried all the recommendations in the help and the feature is turned on in the settings.

 

Any suggestions?

    AmyIAnswer
    Explorer
    June 27, 2024

    Thank you for your reply. I apologize that the workaround did not resolve it for you. Our engineers are actively working on a fix, and providing additional logs would greatly assist them in diagnosing the problem further. Please consider submitting a ticket via this this link. 


    It appears the engineers fixed this issue yesterday afternoon.  Thank you.

    View in thread

    9 replies

    Newcomer
    lynn895
    Newcomer
    June 9, 2024

    You could integrate your meetings with your calendar. There is also a Zoom marketplace app, Salepager, that sends reminders for all your Zoom meetings.

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    Explorer
    AmyIAuthor
    Explorer
    June 9, 2024

    I've already set up the integration with my calendar and downloaded the zoom marketplace app.  It was working previously, but it is not now. 

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    Explorer
    ChrisV1
    Explorer
    June 14, 2024

    I'm having this exact same issue. In settings on the web under Meeting>General, I had "Merge Meetings and Calendar tabs" turned on. I turned that off, and now I'm getting all upcoming meeting reminder notifications on my desktop again just fine. I tried turning merge meetings and calendar tabs back on, and the the desktop notifications stopped working again. 

     

    This is really annoying because I much prefer the Zoom desktop client layout with the merged meetings and calendar tabs (merged into calendar), but for some reason that seems to be causing the notifications to stop working, at least for me. I am hoping this is a bug that they can fix and not intentional by design. I really need the desktop meeting notifications, but I also want to use the merged calendar. 

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      Newcomer
      Matt_15
      Newcomer
      June 18, 2024

      Thank you for this tip!  I was also having this exact same issue after an update, and adjusting that setting resolved it.  I'm wondering if it might be a glitch, as other workmates don't seem to be experiencing this issue.

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        MGSR
        Community Manager
        MGSR
        Community Manager
        June 19, 2024

        Hi @AmyI 

        Did you see the response from @ChrisV1?
        You may try this as a workaround until this issue is fixed.

        Should you need further assistance, please let us know.

        Have a great day!

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        Explorer
        AmyIAuthor
        Explorer
        June 20, 2024

        Unfortunately - this did not work for me.

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        MGSR
        Community Manager
        MGSR
        Community Manager
        June 26, 2024

        Thank you for your reply. I apologize that the workaround did not resolve it for you. Our engineers are actively working on a fix, and providing additional logs would greatly assist them in diagnosing the problem further. Please consider submitting a ticket via this this link. 

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