Unable to establish a secure connection to zoom | Community
Skip to main content
T
Newcomer
Tessa2
Newcomer
January 10, 2023
Question

Unable to establish a secure connection to zoom

  • January 10, 2023
  • 9 replies
  • 1 view

The pop up message, "unable to establish a secure connection to zoom" has appeared repeatedly over 3 hours of meetings today.  Probably about every 10 seconds.  It is impossible to continue to use zoom if i cannot resolve this.  I have uninstalled it and re installed it, I have gone into calendars and contacts and tried to change things. 

Previous advice on the community said to delete existing calendars and integrity settings and reconfigure.  Can someone explain this.  Any help greatly appreciated.

      9 replies

      A
      Newcomer
      AR1113
      Newcomer
      January 10, 2023

      I don't have an answer, but have the same issue (also started yesterday). Someone please advise!!!

        D
        Newcomer
        DnCdf
        Newcomer
        January 11, 2023

        I am having this same problem, since trying to run a class last night. It obscured my view and access to some participants.

         

          N
          Newcomer
          NickDeYoung
          Newcomer
          January 10, 2023

          My wife is experiencing the same problem on her Macbook Pro. We are supposed to start teaching a course tonight.

           

            M
            Newcomer
            momo4
            Newcomer
            January 10, 2023

            I am having the same problem today. The live chat person was not able to help.

            Hoping someone figures this out soon!

              S
              Newcomer
              smiles2
              Newcomer
              January 12, 2023

              I am having the same issue on my mac book pro. PLEASE HELP! Have tried all of the above

                P
                Newcomer
                PaigeC
                Newcomer
                January 12, 2023

                Same issue , started yesterday   - MacBook , have reinstalled but no change 😞

                  I
                  Newcomer
                  IanJ
                  Newcomer
                  January 13, 2023

                  Ditto to all of this.  Same issue. 

                    H
                    Newcomer
                    harmony13
                    Newcomer
                    January 13, 2023

                    I opened a ticket with Zoom on Jan 10 for this issue - here's the resolution from them that worked for me. I'm using a MacBook Pro running Monterey, so the instructions are specific to Mac. I would assume similar steps are needed for non-Mac users.

                     

                    1. Quit Zoom
                    2. Go to Finder
                    3. Click Go at the very top of your screen
                    4. Hold the Options button down on your keyboard
                    5. Click Library when it appears
                    6. Open the Application Support folder
                    7. Delete the zoom.us folder
                    8. Go to Applications and remove Zoom if it is still in there
                    9. Reboot your MAC laptop
                    10. Redownload Zoom https://zoom.us/support/download to get the latest version and install it
                      S
                      Newcomer
                      Songaia
                      Newcomer
                      January 16, 2023

                      Thank you.  This worked for me.  I really appreciate the explicit steps you included.  

                       

                      CarlaA
                      Community Manager
                      CarlaA
                      Community Manager
                      January 17, 2023

                      Hi everyone! This is a known error currently affecting some Mac users. As @harmony13 mentioned, to fix, please do a complete uninstall of the Zoom app through the following steps:
                       

                      1. Open the Zoom desktop application.
                      2. Select zoom.us at the top of your screen and select Uninstall Zoom.
                         
                         

                         

                         

                      3. Select OK to confirm uninstalling the Zoom desktop application and all of its components.
                         
                         

                         

                         

                      4. Restart your Mac
                      5. Reinstall Zoom via zoom.us/support/download

                       

                      Please let me know if this helps!

                      Carla,
                      Zoom Community Team

                       

                        N
                        Newcomer
                        nm33
                        Newcomer
                        January 18, 2023

                        This worked for me. Thank you - it was driving me crazy for days!

                          S
                          Newcomer
                          sb9
                          Newcomer
                          January 18, 2023

                          SAME!  This began on 1/10/2023 out of the blue and occurs constantly while I am on my Apple laptop.  I've used for years on the same laptop without issue.  The best I can do it drag the notice off to the side.  THIS IS TERRIBLE!!!

                          Terms & ConditionsAccessibility statement
                          Copyright © Zoom Communications, Inc. All rights reserved.