Speaker volume only too low on Zoom | Community
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D
Newcomer
d541_2
Newcomer
July 26, 2021
Question

Speaker volume only too low on Zoom

  • July 26, 2021
  • 5 replies
  • 9 views


Hardware is Dell Optiplex 990 desktop with  i5-2400 3.10GHz 8GB Ram 500G HDD Windows 10 64-bit
speakers are small  external with standard   3.5 mm wired connection connected to audio out port. Realtek High Definition Audio drivers.

 Zoom meetings are the only application where the volume is extremely low. Zoom volume setting and windows 10 volume setting  are up at maximum and I can barely hear.  For all other applications,  playing videos, etc. the volume from the speakers is extremely loud. There must be a Zoom setting or option that I am missing.  Please advise, thank you!

 

    5 replies

    vescamilla
    Community Champion | Employee
    vescamilla
    Community Champion | Employee
    July 27, 2021

    Hello d5,

     

    When you go to your Audio Settings for the Zoom client and you click Test Speaker, is this at normal volume or is it also really low? Also, please verify the correct speaker is selected in the drop down. Please advise -- thank you!

      D
      Newcomer
      d541_2Author
      Newcomer
      July 29, 2021

      7/29/21 

      Hello vescamilla,


      On 7/28 I received the following gmail:

      Zoom Community <no-reply@community-mail.zoom.com>
      Wed, Jul 28, 3:05 PM (17 hours ago)
      Hi d5,
      driggerspei369 (Observer) posted a new reply in Meetings on 2021-07-28 01:05 PM 

       

      I can't find the new reply, don't know if it was deleted or?
      Still hoping someone has an answer for this.
      Thanks, Don

       

      Update 7/29 9:30AM:
      Also something is not quite working right.
      This just now appeared in my thread:

       

      driggerspei369
      Observer
      ‎2021-07-28 01:05 PM - edited ‎2021-07-28 01:05 PM
      Hi, thank you for you answer. I tested the speaker in the Zoom client and made sure the speaker volume was at maximum and again the speaker volume setting in Windows 10 was also at maximum.

       

      This is part of my reply that I sent to you and it appeared in the thread as being sent by driggerspei369. No big deal, just thought I would let you guys know.

      O
      Newcomer
      o3marvel
      Newcomer
      July 16, 2022

      Welcome to the Community and thank you for letting us know about this, @d541_2. The response from @driggerspei369 contained a copy/paste of your original response so I can definitely understand how that caused some confusion! I've moved that comment offline so that we can handle it privately.

      Regarding your ongoing low audio - thank you for already testing the speakers in the Zoom client itself. I'm wondering if there is possibly a third party soundboard controlling Zoom volume on your computer? On Windows, on the right bottom corner of the taskbar, please try right clicking the speaker icon and clicking on “Open Volume Mixer”. Once there, find “Zoom Meetings” and adjust the volume and see if this helps.


      This didn't work for me. My speakers work well on all apps except zoom. I can hear spotify and computer sounds just fine. Zoom is the only app with sound issues and I can't figure out why. I tried the Volume mixer and tried multiple output device options.

        T
        Newcomer
        tharko
        Newcomer
        April 14, 2022

        I found out that having another app using the audio made Zoom audio lower its volume.  In my case it was a Google Meet browser tab. Close it and voila!

          S
          Newcomer
          SirLuckHorms
          Newcomer
          July 21, 2022

          How did you figure out that Meet was using your audio?

          C
          Newcomer
          cregis
          Newcomer
          September 29, 2022

          Hi have a Dell laptop (Latitude 7410) and was having the same issue.  What worked for me was by un-checking the "enable audio enhancements" in my computer's sound settings.  For a step by step:

          Try going to Sound Settings (right click the speaker icon in the bottom right on the toolbar).

          In Sound Settings, click "Device properties"

          Click "Additional device properties"

          Click on "Advanced" tab

          Un-check "Enable audio enhancements"
          Select "Apply"

          Note - if you have Zoom open, the audio will stop when you do this.  Just close and re-launch Zoom and hopefully the speakers will come through much more loudly!  Good luck!  I know how frustrating this is!

           

            F
            Newcomer
            futurenurse77
            Newcomer
            September 29, 2022

            Aww thank you so much for responding. I have a surface pro. But I did find what you suggested and un checked it. Praying that works. You are right so frustrating cuz I’ve not had this problem b4. Keep ya posted. 

            J
            Newcomer
            Jonnyb
            Newcomer
            February 28, 2023

            I had this problem. The microphone sound on a Logitec 925e webcam was too low. It was OK for a Senheiser headset. The Microphone level was OK when tested with the in built Windows Mic test software.  I found I could get the mic  level restored by going to Settings- Privacy -Microphone , Then switching off all those applications that I don't use or don't have a reason to use the microphone

            F
            Newcomer
            futurenurse77
            Newcomer
            February 28, 2023

            Thank you so much! It takes a village! I produce a podcast for someone who is incarcerated and he is on speaker while the guests are on zoom! So I only get one shot. But all is fixed once I unchecked that pesky enhance audio enhancements. 
            be well. 

              A
              Newcomer
              archetype
              Newcomer
              October 3, 2023

              Macbook m1 Pro 2021 and macbook pro 2018 6 core i9.  Both absolutely suck with the latest version of zoom .  I produce live events and often have to bring in a remote presenter on zoom.  It worked fine last year w the same machines.  This year with new zoom updatees both macs output almost inaudible signal via headphones port.  all other applications output at full volume.  The difference in thee zoom output is almost 1000% lower than othre applications.  This ruined a great product and leaves me hunting for new solutions to a solution that usd to be solid.   Nothing to change on the mac.  It just plain doesnt work for audio output whether via headphone or usb audio.  Only zoom can be responsible for this.

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