recordings wont go to desktop, seems settings make it manditory for recording to the cloud? | Community
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Newcomer
July 20, 2025
Question

recordings wont go to desktop, seems settings make it manditory for recording to the cloud?

  • July 20, 2025
  • 4 replies
  • 1 view

I have waisted so much time trying to look at the settings, but something happened - an update to zoom and when I recorded a class, it would always record to my desktop to a zoom folder, and or I had the option. Now, there is no option, I have messed around with the settings and they seem to be set for download to desktop.  I also do not like the cloud recordings downloading because it saves 6 recording settings download and it taking too much time to download them all and open up to see which one I want.  I think the latest version has a bug.  Is anyone else experiencing this?

I am also experiencing when I share my screen it is working fine, but I lose my screen with everyones faces, it is almost like me wanting to split screens - the shared screen on a different screen, I miss the old way, and I can't turn my video off when I am recording something, so my face is in them all of the time now, and I don't want that.  Any help is appreciated.

4 replies

Community Champion | Employee
July 23, 2025

Dear @LBraney ,
could you please first check, whether your settings still have the option for computer recording enabled.
A detailed instruction would be here:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063640

The relevant part is probably the section "User"
You go to your web settings->Recording and check whether the switch "Record to computer files" is toggled.

MGSR
Community Manager
Community Manager
August 18, 2025

Hi @LBraney!

Did you see the previous response from @stueker?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

LBraneyAuthor
Newcomer
August 19, 2025

thanks everyone for the answers, but I had done all of that.  
this was going on for a very long time and then one day, it resolved it self, like the software updated itself to fix the errors, 
I have been using zoom for a very long time, maybe 15 years, not sure when it first came out, so I am very familiar with the behaviors, and it was not acting like it normally did.

Community Champion | Employee
August 29, 2025

Hello @LBraney ,

it is good that it solved itself, but still is strange.
Did you notice an update of the Meeting client when the problem was fixed, or did it fix itself with the same version of the meeting client?