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Elisa Baum
New Member
February 20, 2026
Question

Recording feature no longer working

  • February 20, 2026
  • 1 reply
  • 0 views

I’ve had automatic recordings set for my meetings for a number of years with no problem. The recordings started as soon as the meeting did, informed the participants that it was being recorded, and the recording automatically saved to my computer. Easy. 

Suddenly, a few weeks ago, despite still having record option chosen in my settings (I didn’t touch the settings), the meetings are no longer being recorded - AND there is no option while the meeting is going to manually press record. Nothing. Nada. No button to press, no options in settings. I reached out to Zoom customer service about 20 times (not kidding), they keep sending me emails saying they’re looking into it and to be patient (with the exception of one email yesterday asking me whether I’ve followed their advice yet…??). But the issue remains. 

I do think it a bit odd that this all started the week they introduced the AI companion feature. But I can’t seem to find anyone with a similar issue.

I’m not a paying Zoom customer (could that be the issue?) but I was looking into upgrading. I will not do so if this issue doesn’t get resolved. Anyone have any suggestions?? I’m really out of ideas - and not getting any help obviously.  

 

Thanks!

E

    1 reply

    MGSR
    Community Manager
    MGSR
    Community Manager
    February 20, 2026

    Hello ​@Elisa Baum,

    Welcome to the Zoom Community! We’re glad to have you here.
     

    Since you mentioned you are not a paying Zoom customer, you are currently on the Basic (Free) plan. Here are some important points about recording on the Basic plan:

    • Local recording is available on the Basic plan, but only the host can record the meeting.
    • If you are not seeing the Record button or the option to record, it could be due to one of the following reasons:
      • You are not signed in as the host when starting the meeting.
      • The local recording feature has been disabled in your Zoom settings.
      • You are joining from a device or platform that does not support local recording (for example, the web client or certain mobile devices).
      • There may be a software or permissions issue on your computer.

    Troubleshooting Steps:

    1. Sign in as Host: Make sure you are signed in to your Zoom account and are the host of the meeting.
    2. Check Local Recording Settings:
      • Go to Zoom Settings.
      • Under the "Recording" tab, ensure that "Local recording" is enabled.
    3. Update Zoom Client: Make sure you are using the latest version of the Zoom desktop client.
    4. Check Device Permissions: Ensure your computer allows Zoom to access the necessary folders for saving recordings.
    5. Try a Test Meeting: Start a new meeting as the host and see if the Record button appears.

    Note: Cloud recording is only available for paid plans. On the Basic plan, you can only record locally to your computer.

    If you have checked all the above and still do not see the Record option, it may be a technical issue with your Zoom installation or account. You can try uninstalling and reinstalling the Zoom client.

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