Profile image not showing now when video is turned off | Community
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K
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kdconsultco
Newcomer
September 15, 2021
Question

Profile image not showing now when video is turned off

  • September 15, 2021
  • 13 replies
  • 4 views

My profile picture is no longer showing when I turn my video off or is already off when entering a room or meeting. How do I get the profile pic to show again and not just have my name?

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      E
      Newcomer
      eltonzoom
      Newcomer
      March 29, 2023

      HELP.

       

      Could someone post pictures  screen by screen (screenshots) on how to fix this problem for windows 11 and IOS. 

       

      I have tried at least a dozen sets of instructions and nothing works.

       

      This just suddenly happened one day when a new release was installed last month or the month before. So frustrating.  haven't changed my profile picture it still appears in the upper right hand corner. other people in the zoom meeting have pictures shown when the video is off but some setting was changed in a recent update. Grrr...

      S
      Newcomer
      ScottAskinosie
      Newcomer
      March 29, 2023

      I am having the same issue and so far none of the solutions I have found have worked for me either😫

       

      I did find a work around but it is kind of a pain.

       

      If I join a Zoom meeting from my iPhone using the Zoom app and then go to the Zoom on my Macbook and click on switch to this device my profile photo will show when I am off camera. Otherwise it just shows my name. 

       

      It is not a clean fix by any means but it has worked for me for the last month...

        J
        Newcomer
        JoeMurphy
        Newcomer
        June 28, 2023

        I    found the solution (for me anyway). In the top right corner of the Zoom meeting there is a SIGN ON link. Click that sigh-on link - and sigh on. It worked for me

          S
          Newcomer
          stephenweinberg
          Newcomer
          December 18, 2023

          We had this issue for some users in our office using their profile photo originally shared from their mobile device.

          Even though there was a profile photo set, and it showed in settings, the image was still not displaying when camera was off (with all the other settings versions etc being properly set.) 

          Our fix, which you might try... was to open the profile on the mobile device.  Delete the stored image and resave a new version.  That's all we did and then it showed up immediately on the desktop. 

          Perhaps the older version of the image, uploaded a long time ago, from a different version of the mobile app, app version could no longer be shared because of the security permissions when it was uploaded?  Who knows!  Just glad we got it working.

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